Last Updated: November 24, 2025
At Hijab Ul Qamar, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, ensuring a confident and dignified shopping experience.
1. Information We Collect
We collect information to process your orders, improve your shopping experience, and communicate effectively.
(A) Information You Provide Directly
When you place an order, create an account, or contact us, we may collect the following personal data:
- Identity Data: Your full name, gender (optional), and date of birth (optional).
- Contact Data: Billing and shipping address, email address, and telephone/WhatsApp number.
- Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
- Account Data: Password, purchase history, and wish list information.
(B) Information Collected Automatically (Usage Data)
When you browse our online store, we automatically collect certain information about your device and usage patterns:
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, location, operating system, and platform.
- Browsing Data: Information about how you use our website, including the products viewed, search terms, and the pages you visited.
- Cookies and Tracking: We use cookies and similar technologies to enhance navigation, remember your preferences, and analyze our traffic.
2. How We Use Your Information
We use the collected data for the following essential business and operational purposes:
| Purpose | Description |
| Order Fulfilment | To process your purchase, confirm payment, deliver your modest wear (Abayas, Hijabs, etc.) to your specified address (Korangi 3, Karachi, and beyond), and manage returns or exchanges. |
| Account Management | To create and maintain your secure online account, allowing you to track orders and manage your preferences. |
| Communication | To respond to your inquiries (via Mobile/WhatsApp: +92 (371) 0241540), send order updates, and provide customer support. |
| Marketing & Promotions | To send you updates about our New Bridal Abaya Collection or Premium Designer Abayas, special offers, and personalized recommendations, in line with the “Wear Your Haya with Style” tagline. (You can opt-out at any time). |
| Service Improvement | To analyze website performance, understand customer preferences, and continually improve the elegance, comfort, and durability of our products and services. |
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary for the operation of our business:
- Payment Processors: To securely handle your payment transactions (we do not store your credit card details).
- Shipping & Logistics Partners: To facilitate the delivery of your orders (e.g., sharing your address and contact number).
- IT Service Providers: To maintain our website infrastructure and hosting.
- Legal Compliance: When required by law or in response to a valid legal process, such as a court order.
4. Data Security
We implement rigorous technical and organizational measures to protect your personal data from accidental loss, unauthorized access, misuse, or disclosure. We use secure servers and maintain high standards of data protection.
Note: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure.
5. Your Rights and Choices
You have control over your personal data:
- Opt-Out of Marketing: You can choose not to receive marketing communications from us by following the unsubscribe link in our emails or contacting us directly.
- Access & Correction: You have the right to request access to the personal data we hold about you and request corrections if the data is inaccurate or incomplete.
- Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Address: Korangi 3, Crossing Road, Karachi, Pakistan
- Mobile / WhatsApp: +92 (371) 0241540 or +92 (302) 1276450
- Social Media: Direct message us on Instagram/Facebook at @HijabUlQamar